Effective on: 17 December 2019
If you are a dance student at a studio using Studio Lab, please contact that dance studio with your privacy questions as your first point of contact.
Our Privacy Commitment
Your Use Indicates Your Acceptance
Consequence of Not Providing Information
You have no obligation to provide personal information which you do not wish to disclose. In some circumstances, however, the failure to disclose personal information may mean that Studio Lab is unable to provide you with goods or services that require the collection of that information.
Protection of Minors
Children under the age of 13 are not permitted to purchase goods, register on this website or use any functionality for which registration is required. The website is directed at users over 18 years of age. If you are not 18 years or older, please do not use the website.
Personal Information We Collect
In this policy the term “personal information” means any information that can be used to personally you as an specific individual and has the same meaning as that given in the Privacy Act 1988 (Cth).
We may collect the following types of personal information from you:
- Business or Dance Studio name
- Residential or business address
- Email address
- Telephone number
- Fax number
- Credit card information.
Other information We Collect
We may also collect information from you that is not personal information in that it does not identify you personally. For example, this information may be aggregated or otherwise anonymous information such as:
- login and browsing frequency and history so we can analyse usage in order to improve the user experience (for example, your IP address, browser type, language settings, and the URLs of the referring and exit pages and how much time you spend on the site and what links you click on while visiting us);
- other software you currently use or are evaluating for use in managing your business and the size of your business in order to improve our marketing efforts.
The collection of usage information happens in the normal course of browsing the site, and may not be apparent to you.
When you submit an enquiry through our Contact form, you have to provide us with your name and email address. You may optionally provide your company name and telephone number.
We may use temporary (session) cookies or permanent cookies when you access our website. This allows us to recognise your browser and track the web pages you have visited. You can switch off cookies by adjusting the settings on your web browser. If you reject cookies, you may still use the website, but your ability to use some areas or functions of the website may be limited.
If you send us personal information (for example, through use of contact form) that we have not requested, or we determine that the personal information you have provided to us is not reasonably necessary or directly related to any of our functions or activities, we may de-identify or delete this information without notifying you in order to protect your privacy and maintain our compliance with privacy legislation and the APPs.
How We Collect Your Personal Information
We only collect personally identifiable information about you if you voluntarily supply it, for example by using our website contact form, emailing us or completing a purchase. Normally we collect information from you directly, unless it is unreasonable or impracticable to do so. This direct collection of your personal information can occur in the following ways:
- when you access and use our website;
- when you complete purchase orders, registrations, requests or applications for our products or services (via the website or by phone);
- when you communicate with us directly (by email, paper mail, fax or telephone).
How We Hold Your Personal Information
We usually hold your personal information in electronic form, although it may be in hard copy form if you choose to us documents.
Information provided electronically is retained in our computer systems and databases. This includes internet servers and hosted internet solutions provided by third parties.
If you provide information to us in paper (hard copy) this information is normally retained in our files and a copy is made to our electronic files.
We use industry standard security measures to safeguard and protect your information. This includes taking reasonable steps to ensure your personal information is protected from misuse, loss, unauthorised access, modification or disclosure. When you provide a credit card number in order to subscribe to Studio Lab, that information is encrypted and is protected during transmission through the Internet using Secure Socket Layer (SSL) software. Credit card information processing and storage is done by our PCI compliant supplier of credit card processing services.
Purpose of Collection of Your Personal Information
We collect your personal information so that we can carry out the following actions (“Purpose”):
- to provide you with products and services that you have requested from us;
- to communicate with you, including about products and services and special offers or promotions which might interest you;
- to answer your questions and provide you with information or advice;
- to create orders, transaction records, agreements for the sale of products or services, accounts, tax invoices or receipts;
- provide your personal information to third parties that assist us in providing products and services you have requested, such as credit card processing services;
- to consider and respond to complaints made by you;
- to comply with laws or regulations or to comply with any directions given by regulators or authorities.
Disclosure of your personal information
Your personal information may be disclosed in connection with any Purpose to any of the following:
- our employees, contractors or service providers, to the extent reasonably necessary to fulfil our obligations to you. This may include internet service providers, IT systems administrators, mailing houses, and credit card payment processors;
- our business advisors, including lawyers, accountants or other professional service providers, to the extent reasonably required;
- if required by law, to any person authorised by such law. This may include the police service, ambulance service, or government departments or regulators within Australia in connection with law enforcement activities.
We may send you direct marketing communications and information about products and services offered by us via email.
You may opt out of receiving our newsletter by unchecking the opt-in box, or by contacting us (see contact information below). If you do not wish to receive the newsletter you can also opt out by not registering for it. You can unsubscribe from emails by clicking the unsubscribe link on the footer of the email communication you have received.
You may update your personal information by editing your online profile.
We do not provide your personal information to any other organisations for the purposes of direct marketing.
Product Information and Offers
The email address information that you provide on the website may be used to contact you about other product and service offers from Studio Lab. If you do not wish to receive these kinds of communications, you can opt out by informing us using the website contact form or emailing [email protected]
Communications You Cannot Opt Out Of
Studio Lab may also use your name and email address to provide you with significant announcements about website functions or services that you are registered to use, about this website, about fulfilment of a specific transaction you have requested, or about other significant developments that may affect your use of the website. You cannot opt-out of this kind of email.
Feedback to Studio Lab
The website has a contact form for collecting feedback so users can submit comments, suggestions, or inform us of any bugs found. We may collect your name and email address in order to follow up with you or thank you for such feedback.
How you may access your information
You may access your personal information held by Studio Lab by making a request to us at [email protected] or if you are a subscriber, you may access your own information by accessing your Studio Lab account.
If your request is unlawful or may interfere with the privacy of others we may reasonably refuse to provide access to your personal information.
Correction of your personal information
If you would like us to update or amend your personal information, please contact us by email at [email protected] or through the website contact form and we will make the requested amendments. If you are a subscriber you may correct your own information by accessing your Studio Lab account.
We may ask you to verify your identity to ensure that personal information we hold is not improperly accessed.
If you feel your privacy has been breached, please contact us at [email protected] setting out the circumstances and reasons for your complaint.
We will attempt to respond to your request within 5 business days. If your complaint is complicated or requires further investigation our response may take additional time to finalise.
If you are not satisfied with our response to your complaint, you can escalate your complaint to the Office of the Australian Information Commissioner.
Overseas disclosure of personal information
We may disclose your personal information to third parties and service providers located overseas in connection with a Purpose. We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.
This is an Australian Website
This website is operated in Australia. If you are located outside of Australia, please be aware that any information you provide to us will be transferred to Australia. By using the website, or providing us with any information, you consent to this transfer.
This website follows Australian privacy laws and we do not make any claims in relation to compliance with privacy legislation in other jurisdiction.
Business or Asset Transfer or Sale
Studio Lab may be sold, might sell or buy businesses or assets of businesses or merge with another business. In such transactions, customer information generally is one of the transferred business assets. Also, in the event that Studio Lab, a line of business of Studio Lab Software, or substantially all the assets of Studio Lab are transferred, customer information may well be one of the transferred assets. Studio Lab will make reasonable effort to provide notice on the website of any such change in ownership or control of your personal information.
Release of Information for Legal Reasons
Studio Lab may release information concerning your use of the website, (including, but not limited to, registration information, and network records) when it believes in good faith that such release is appropriate to comply with the law (for example, pursuant to a statutory demand, subpoena, warrant or court order), to protect against fraudulent, abusive or unlawful use of the website, to protect our rights or property, enforce any contract between you and Studio Lab, or if we reasonably believe that a situation involving danger of death or injury to any person requires disclosure.
How to Contact Us
LAST UPDATE: December 2019